Policies and Procedures
Scheduling: Only homeowners or property managers may schedule service appointments. This ensures we have the authority to perform work and approve repairs.
Presence During Service: An adult (18+) who is a decision-maker must be present for the appointment. This allows us to discuss repairs, approve work, and ensure clear communication.
No Work in Rain: For the safety of our technicians and to prevent damage to your property or equipment, outdoor HVAC work will not be performed during rain or severe weather.
Pets: All dogs and other pets must be secured or put away, regardless of size or temperament, to maintain a safe work environment.
Right to Refuse Service: We reserve the right to refuse service. Staff may choose to refuse service for any reason including but not limited to capacity limits, healthy, safety, sanitation, liability.
Appointments & Payment: Please be ready during your scheduled service window. No show no call will incur additional fees, and technician may not be able to service you that day. Payment is due upon completion; we accept cash, credit, and approved financing options.
Warranty & Quality: We stand behind our work. All repairs come with a workmanship guarantee, in addition to any manufacturer warranties.
Exclusive Service & Diagnostics: We do not accept diagnostics or repair assessments from other companies. Each customer must go through our technicians for the full service, as we stand behind our work and guarantee the quality of all repairs and installations.
Safety: We aim to create a healthy and safe environment for our staff. Please ensure safe and clear access to job sites. If safe and clear access is not available at time-of-service technician may not be able to service unit. If necessary, make us aware of any obstacles or challenges at property. For example, if standing water is present, we cannot service units until water issues is mitigated. If pests are present at time of service, we also ask that they be mitigated prior to service.
Customer Provided Equipment: We do not install customer provided equipment due to our inability to warranty the part. This is so we can provide the best service possible for our customers. Like we stand behind our work we like to stand behind our parts. Let us do the warranty leg work so you don’t have to.
After Hours & Weekend Service
If service is requested after 5pm or on weekends an additional 50$ fee is added to regular service fee such as a diagnostic, fees are applied per unit.
Still have questions? Feel free to reach out to us at team@beardbroshvac.com or give us a call (910) 302-5616. Or click this button to go to our convenient contact form and we’ll get back to you with one business day.
Real Estate Transactions
All Real Estate transactions must be booked by licensed Real Estate Agent or designated transaction coordinator.
Agents must arrange access to property to preform chosen services.
Agents must provide client information and relevant Real Estate transaction details otherwise no service can be booked. Ex/ Due diligence or closing date.
No clients can book services unless they have legal rights to home.
Agents can act on behalf their client(s) and schedule services. However, are still responsible for payment if client fails to pay.
It is the responsibility of the agent to make sure services they book on behalf of client are paid for regardless of whether sale is completed. If sale is completed and customer fails to pay it is the responsibility of the agent to ensure that outstanding invoices are brought to closing.
If access cannot not be gained at time of scheduled service additional fees may apply.
If clients other than that of the homeowner are to be on site during inspection, repairs, or any other services. Representing Real Estate Agent must be onsite with clients.
If Agent cannot be at worksite no other clients other than homeowners can be onsite.
Property Managers
We are not accepting any new property managers at this time
After Hours & Weekend Service
If service is requested after 5pm or on weekends an additional 50$ fee is added to regular service fee such as a diagnostic, fees are applied per unit.
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